A society free from sexual harm and violence.
We provide education and prevention services to individuals, whānau, and communities. Our goal is to support all people impacted by sexual harm to live their best life through healing.
Our people embody the following values in their work:
Pūtake | Purpose of this Position
The Clinical Manager is responsible for leading the design and delivery of high-quality clinical services that align with Tautoko Mai’s mission and values. The role focuses on managing the implementation of ACC SCS (Sensitive Claims Service) and SES (Survivor Experience Services) contracts, building a network of providers, ensuring service delivery improvements, and fostering a positive team culture that promotes the healing journey for clients affected by sexual harm. The Clinical Manager will work closely with internal and external stakeholders, driving ethical, professional, and culturally responsive practices.
In this role, you will be responsible for leading and managing the ACC SCS team and providers to ensure they perform optimally and deliver high-quality services. You will provide coaching, mentoring, and professional development opportunities for team members. You will oversee the processes around provider contract management, including recruitment, retention, service delivery and performance management. Fostering a collaborative and inclusive team culture is critical to ensuring alignment with Tautoko Mai's values.
Service delivery will involve leading the design and implementation of the new ACC clinical service contract, ensuring that services align with best practices and meet contractual obligations. You will evaluate and continuously improve service delivery models for efficiency and effectiveness, supporting providers in overcoming operational challenges.
A key part of your role will be identifying areas for improvement and working closely with the ACC SCS Lead to address skill gaps and focus on training needs for providers. Facilitating professional development opportunities for internal staff and external partners will be part of this collaborative approach to maintaining high service standards.
Compliance with contract requirements and legislation is paramount. You will develop and implement quality assurance frameworks to monitor and improve clinical outcomes. Additionally, you will lead process improvement initiatives that enhance both service delivery and operational efficiency.
Reporting will be another significant aspect of the role. You will develop and deliver performance and outcomes reports, ensuring they meet both internal and external requirements. Your reports will inform strategic decision-making and guide continuous improvements.
Providing clinical leadership and oversight will ensure that all services meet ethical and professional standards. You'll monitor provider performance, address clinical risks, and ensure quality care for clients. Building strong stakeholder relationships, particularly with iwi Māori and key external partners, will further support the success of the clinical services.
Ngā Pūkenga | Key Competencies and Qualifications
If you are passionate about making a difference and have the skills and experience to lead our ACC SCS and SES Contracts, we would love to hear from you. Apply now to join our dedicated team at Tautoko Mai and contribute to creating a safer and more supportive Aotearoa.
All applications must be via Seek.
This role closes on the 22nd October 2024.
Apply as soon as you can, we reserve the right to close the advert early on applicant response.
For a copy of the intended Job Description click here:
Your application details will be kept on file should future roles arise for 3 months in line with our recruitment policy.
Are you a dedicated Physiotherapist, Occupational Therapist, Speech-Language Therapist, or Dietician seeking a fulfilling opportunity to assist individuals affected by sexual harm? Tautoko Mai, a longstanding non-profit organization, is seeking compassionate individuals to join our team in the Bay of Plenty and Waikato regions.
Established in 2010, Tautoko Mai is committed to providing care, education, and prevention services to those impacted by sexual harm. Governed by a Board of Trustees, we operate as an ACC Sensitive Claims Provider Supplier, delivering vital support to clients and their families.
Joining Tautoko Mai means becoming part of a supportive environment where your expertise is valued. Our roles offer a unique opportunity to work with trauma-affected clients, providing meaningful assistance and making a real difference in their lives.
If you are passionate about helping others and meet the requirements for one of our roles, we encourage you to apply. Please submit your CV and a Cover Letter explaining your interest and suitability for the position.
For inquiries or more information, please email: [email protected] or call Ben on 02902375910 to discuss.